General Terms and Conditions (hereinafter referred to as "GTC")

Establishing general terms and conditions between the Operator (Seller) and the Customer (Buyer).

1. The operator of the internet shop (e-shop) romobilmax.hr is the company BEDLAM s.r.o., Hviezdoslavov 897, 930 41 Hviezdoslavov, Slovak Republic, ID No.: 53707877, registered in the Commercial Register of the District Court of Trnava, Section: Sro, Insert No. 48952/T
2. The Customer (Buyer) in the online store is any natural person or legal entity that submits an order form for goods – product or products.
3. When ordering as a natural person – it is necessary to specify the name, surname, address where the goods are to be delivered, phone number and e-mail. If you are purchasing as a legal entity, you must include your business name, VAT ID number, VAT ID number and billing address if different from the delivery address.
4. Acceptance of the order of goods by the Operator and thus the conclusion of the purchase contract occurs on the basis of confirmation of this correctly and completely filled order in electronic form by the Operator. After the order has been sent to the e-mail address provided by you, a confirmation of receipt of the order will be sent to you and later on other information about the status of your order (e.g.: the order has been processed, the goods have been dispatched, etc.).
5. The place of fulfilment of the Purchase Contract shall be understood as the Customer’s registered office (residence) or place of business indicated in the electronic order form. The goods will be delivered by the Operator using the services of third parties (contractual carrier, contractual partner, Slovak Post) or the Operator will deliver the goods on the basis of an agreement with the Customer and the goods will be ready at the Operator for delivery. Delivery of the goods is made by handing them over to the Customer or by handing them over to the contractual carrier for transport. Title to the Goods shall pass to the Customer upon delivery of the Goods, subject to the condition precedent of payment in full of the purchase price stated in the Order. Pending the transfer of title from the Operator to the Customer, the Customer shall have all the obligations of a bailee of the goods and shall, at its own expense, store the goods securely and mark them in such a way that they are at all times identifiable as the Operator’s goods.
6. The Operator shall deliver the goods to the Customer as soon as possible after receipt of the electronic order form within the delivery times specified on the Operator’s website. The Customer acknowledges that the stated delivery dates (delivery times) are indicative only. The Customer agrees to an extension of the delivery time if it has been stated that the goods are on order or if other circumstances require it. In the event that the Operator is unable to deliver all of the ordered goods to the Customer within the agreed deadline, the Operator shall notify the Customer of this situation as soon as possible and inform the Customer of the expected delivery date of the ordered goods or propose the delivery of replacement goods.
7. If the goods are delivered by a contractual carrier, the Customer gives the Operator the right to provide the contractual carrier with the necessary personal data for the purpose of delivery of the goods (name / business name, address, telephone).
8. Upon receipt of the goods, the Customer shall receive a receipt of the goods. The Customer will receive the receipt with the goods or by e-mail with the calculation of the purchase price.
9. If the Customer fails to accept the goods outside the situation of damage to the goods upon delivery (the shipment is returned as undelivered through no fault of the Operator, e.g. if the contractual carrier did not find the addressee, did not inform about the deposit of the shipment, the Customer inadvertently or intentionally did not accept the shipment, etc.), the Operator may claim compensation for damages caused by the breach of obligations, which is subject to a contractual penalty. In such case, the contractual penalty shall be set at a minimum of the amount of the postage paid (the Operator’s actual costs for delivery of the consignment) and a maximum of 50% of the total price of the order. If the Customer fails to accept the goods outside the situation of damage to the goods upon delivery (the shipment is returned as undelivered through no fault of the Operator, e.g. if the contractual carrier did not find the addressee, did not inform about the deposit of the shipment, the Customer inadvertently or intentionally did not accept the shipment, etc.), the Operator may claim compensation for damages caused by the breach of obligations, which is subject to a contractual penalty. In such case, the contractual penalty shall be set at a minimum of the amount of the postage paid (the Operator’s actual costs for delivery of the consignment) and a maximum of 50% of the total price of the order.

10. The customer as a private person has the right to the contract in accordance with the law (Art. § 102/2014 Coll. on Consumer Protection in Distance Selling) has the right and opportunity to withdraw from the contract within 14 days of receipt of the goods without giving any reason (Applicable only for online purchases via e-shop). In this case, the Customer shall contact the Operator and send him a written statement of withdrawal, indicating the order number, date of purchase and account number or exact address for financial settlement. The Customer shall return the purchased goods, preferably in the same condition as when received (including documentation and supplied accessories), to the Operator’s address at his own expense, together with the original proof of purchase (not by cash on delivery). The Customer shall not have the right to withdraw from the contract if the goods have been purchased, received and verified in person at the Operator. The Operator undertakes to refund to the Customer the price paid for the relevant goods within 14 calendar days of withdrawal from the contract of sale, but not before the returned goods have been delivered to the shop or back to our complaints or service department. The costs of the return shipment shall be borne in full by the Customer.
    The Customer may use the sample withdrawal form for this purpose.

    The Customer acknowledges that in the case of the sale of goods made to the Customer’s special requirements, custom-made goods or goods specifically designed for one Customer, the Customer cannot withdraw from the contract.

    If the returned goods are damaged, used, worn out or incomplete, the Operator may refund the purchase price to the Customer less the value of the damage or wear of the goods in question in accordance with the relevant provisions of Section 457 of the Civil Code. The costs of returning the consignment shall be borne in full by the Customer.

    Note: In order to receive a full refund of the purchase price paid, the returned goods must be as complete and complete as possible, including all accessories that were part of the sales package. In case the Buyer withdraws from the purchase contract and delivers to the Seller goods with reduced value, which are used, damaged and/or incomplete, the Buyer is obliged to reimburse the Seller for the costs in accordance with § 457 and § 458 of the Civil Code of the Slovak Republic, which were incurred in connection with the repair of the goods and their restoration to their original condition, as under § 10 (4) of the Civil Code of the Slovak Republic, the Buyer is obliged to pay the costs of the repair of the goods and their restoration to their original condition. 102/2014 Coll. the consumer is liable for the reduction in the value of the goods resulting from such treatment of the goods which is beyond the treatment necessary to establish the characteristics and functionality of the goods.

11. The operator reserves the right to change prices. The price is valid as stated in the e-mail confirming receipt of the order. The price does not include shipping costs or any other costs unless stated in the product description. The price of the goods is determined according to the current price list. Discounted (promotional) prices of goods are clearly marked (such as “sale” or “sale”). The validity of the discounted prices lasts for the duration indicated at the discounted price.
12. Postage prices are valid in the territory of the Slovak Republic. If the Customer is currently located or lives abroad, the Operator shall agree payment and delivery terms with the Customer individually by telephone or e-mail. In the event of splitting one order into multiple shipments at the request of the Customer, postage may be charged separately for each shipment.
13. Warranty conditions are set out in the Complaints Procedure.
14. The Operator shall not be liable for delayed delivery of goods caused by the delivery agent or by the incorrect address of the Customer. The Customer is obliged to check the goods thoroughly upon receipt of the goods from the carrier and to confirm the receipt of the goods on the receipt of goods by signing the receipt of the goods. If the consignment is visibly damaged or destroyed, the Customer is obliged to contact the Operator immediately without taking delivery of the consignment. Claims for any non-delivery of the goods due to the fault of the delivery person or damage to the goods caused by the delivery person must in such cases be made directly with the delivery person. Claims for mechanical damage to goods caused by transport, the receipt of which without defects has been confirmed by the Customer to the delivery agent, will not be accepted as justified by the Operator and the performance of such claim will not be provided to the Customer.
15. All electronic orders for goods received are considered a proposal for a purchase contract and are not considered binding. The Customer shall have the right to cancel an order without giving any reason at any time prior to the dispatch of the goods by email or telephone unless the goods are on backorder. The Operator shall have the right to cancel the order in the event of non-delivery of the goods due to force majeure, due to the end of production, due to their being out of stock or due to the impossibility of delivery at the price indicated in the online shop, in all such cases the Operator shall inform the Customer thereof. The Operator is obliged to provide the possibility of delivery of replacement goods and to withdraw from the order of said goods. In the event of payment of the purchase price or part thereof, upon cancellation of the order, the funds will be returned to the Customer within 14 calendar days in the same manner as was used to pay for the goods, unless otherwise requested by the Customer.
16. We process the Customer’s personal data in accordance with Act No. 18/2018 Coll. on the Protection of Personal Data. The Customer agrees that the Operator shall process and store his/her personal data, in particular those listed above and/or which are necessary for the Operator’s activities, and process them in all its information systems. The Customer grants this consent to the Operator for an indefinite period of time. The Customer may withdraw consent to the processing of personal data at any time in writing (by e-mail, letter) or by telephone, whereupon the Operator shall delete his/her personal data from its database. The registered Customer can update his/her personal data directly online on the web page of the online shop when logging in.
17. After placing an order or registering, the Customer may receive messages about offers, promotions and news of the Seller. The Customer can cancel the mailing at any time via the link provided in the emails that will be delivered to him.
18. In addition to the general provisions of the Civil Code, personal regulations, in particular Act No. 108/2000 on consumer protection in door-to-door and mail order sales, Act No. 250/2007 on consumer protection, apply to business relations (as well as other legal relations that may arise therefrom) with natural persons who do not act in concluding business contracts in accordance with these GTC within the scope of their business activities.
19. The Customer and the Operator agree that they fully accept the electronic form of communication, in particular via electronic mail and the Internet, as valid and binding for both parties. The electronic form of communication is not acceptable in case of withdrawal from the purchase contract.
20. Relationships not regulated by these general terms and conditions are subject to the relevant provisions of the Civil Code, the Act, Act No. 22/2004 Coll. 128/2002 Coll. No. 284/2002 Coll. on State Control of the Internal Market in Consumer Protection Matters and on Amendments and Additions to Certain Acts, as amended by Act No. 284/2002 Coll. as amended, and the Act on Consumer Protection in Mail Order Sales.
21. By sending the order, the Customer confirms that he/she has read these GTC and agrees to them in their entirety. Notwithstanding any other provisions of these GTC, the Operator shall not be liable to the Customer for any loss of profit, loss of opportunity or any other indirect or consequential loss due to negligence, breach of the Purchase Agreement or otherwise. In the event that any provisions of these GTC are found by the competent authorities of the Slovak Republic to be invalid or unenforceable in whole or in part, the validity and enforceability of the remaining provisions of the GTC and the remaining parts of the relevant provision of the GTC shall remain unaffected thereby.
22. The GTC shall apply in the wording indicated on the Operator’s website on the date of sending the electronic order form, unless otherwise expressly agreed between both parties.